1. About This Policy
Tropic Wings Cairns Day Tours (part of CaPTA Group) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under the Australian Privacy Act 1988.
By using our website or making a booking with us, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal information:
- Name, email address, and phone number submitted via contact or booking forms
- Tour preferences and group size
- Payment details (processed securely by our booking provider — we do not store card details)
- Website usage data via cookies and analytics
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing tour bookings and enquiries
- Sending booking confirmations and tour reminders
- Responding to customer service requests
- Improving our website and services
- Marketing communications (only with your consent)
4. Sharing Your Information
We do not sell your personal information. We may share data with:
- Our booking and payment processors
- Rainforestation Nature Park, Wildlife Habitat Port Douglas, and other CaPTA Group venues where relevant to your booking
- Government or regulatory bodies when required by law
5. Cookies
Our website uses cookies for analytics and to improve your experience. Cookies are small text files stored on your device that help us understand how visitors use our site.
You can disable cookies in your browser settings, though some features of our website may not work correctly if you do so.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your personal information (subject to legal obligations)
To exercise any of these rights, please contact us at daytours@tropicwings.com.au. We will respond within 30 days.
7. Contact
For privacy enquiries, please contact us:
- Email: daytours@tropicwings.com.au
- Address: 278 Hartley Street, Cairns City QLD 4870